| Shopping Information |
| Do you have a catalog? |
| Are your products guaranteed? |
| Are quantity discounts available? |
| |
| Ordering Information |
| How do I place an order? |
| Why is my basket empty? |
| What forms of payment are accepted for online
purchases? |
| Can I send my order through the mail
and pay by check or money order? |
| Is it safe to use my credit card online? |
| Will my online order be confirmed? |
| When will my credit card be charged? |
| Can I change a shipping address once
I've placed an order? |
| Can I cancel an order? |
| How do I know the status of my order? |
| How is sales tax calculated? |
| How do I know if something I purchased
is on back order? |
| Can I shop for myself and for a gift
in one transaction? |
| |
| Shipping Information |
| Are shipping options available? |
| How can I estimate the arrival date? |
| How are delivery charges calculated? |
| Can orders be shipped outside the
US? |
| What do I do if my shipment arrives crushed
or damaged? |
| What do I do if I do not receive my entire
order? |
| |
| Return Policy |
| What is your return policy? |
| How do I return an item? |
| |
| Security Information |
| Will you sell or rent my email address
information to other companies? |
| Is the credit card information I submit
secure? |
| What is your privacy policy? |
|
| Do you have
a catalog? |
|
| Printed
Catalogs are not available at this time.
Our Product lines are constantly growing and the only
listings we offer are our online catalog.
If you would like to print out a page(s) click on
the print Icon located at the top of your browser
(IE) or right click (Windows) and select the print
option. |
| Are your
products guaranteed? |
|
| If
you are not satisfied with any Earthway Outlet product
you may return it within 30 days for replacement or
refund. |
| Are quantity
discounts available? |
|
| We
do offer quantity discounts on selected items. Call
us at 1-800-251-8824 for details. |
| How
do I place an order? |
|
| Simply
click on the "Add to Cart" button on the product page.
Quantities may be adjusted easily in your shopping
cart. Once you're ready to checkout click the "Checkout"
button located on your shopping cart.
If you'd prefer to order off-line please call us at
1-800-251-8824. |
| Why
is my basket empty? |
|
| There
are two possible reasons for an empty basket.
1. You have not clicked on the "Add to Cart" button.
2. You have removed items from the shopping cart.
|
| What
forms of payment are accepted for online purchases? |
|
| We
accept Visa, MasterCard, American Express & Discover.
|
| Can
I send my order through the mail and pay by check or
money order? |
|
| Yes,
we gladly accept mail orders. To order by mail follow
these steps:
1. Include a note with the following information Product
Name, Product ID, Total purchase amount of your order&
your shipping address.
2. Payment must include the shipping charge. To calculate
the shipping charge add the item(s) to your cart by
clicking on the "Add to Cart" button, then click on
the "Shopping Cart" button located below the menu
tabs. Click on "Calculate Shipping Cost" button. This
will open a new window. In the new windows select
your shipping state and click the "Find Cost" button.
The total amount of your order will then be displayed.
3. We do not accept COD's. We must receive payment
before we ship your item(s). Personal Checks are held
for 7 days. Credit Cards, Money Orders & Cashier's
Checks are processed upon receipt.
|
| Is
it safe to use my credit card online? |
|
| At
Earthway Outlet on-line security is of the highest
importance. To make sure all our customer's transactions
are protected, we use Secure Socket Layer (SSL) an
industry standard to encrypt all information provided
to us by the customer. This insures that only we can
see the information and no one else.
|
| Will
my online order be confirmed? |
|
| Our
automated system generates a confirmation email to
customers who enter their email address in the box
provided on the secure checkout form. You may feel
comfortable in providing us with this information.
We do not sell, rent, lease or give away any customer
information. Also we do not send out any "spam" mail.
|
| When
will my credit card be charged? |
|
| Your
credit card will be charged when we ship your item(s).
|
| Can
I change a shipping address once I've placed an order? |
|
| If
you notice an error in, or would like to change the
shipping address please call or email us as soon as
possible. We ship most items within 24-48 hours of
receiving the order.
|
| Can
I cancel an order? |
|
If
you'd like to cancel an order please call or email
us as soon as possible. We ship most items within
24-48 hours of receiving the order. Once the item(s)
has been shipped all returns and exchanges fall under
our Return Policy.
|
| How
do I know the status of my order? |
|
| We
send an order shipment notice via email when your
item(s) ship. (This applies only to customers who
enter their email address in the box provided on the
secure checkout form.) Most customers receive their
merchandise within within 3 to 8 business days of
placing the order.
|
| How
is sales tax calculated? |
|
| At
present we only collect Virginia state sales tax on
Virginia orders. All other states and provinces are
tax free at this time. |
| How
do I know if something I purchased is on back order? |
|
| You
will receive an email notification from us that one
or more of your items are out of stock along with
an estimate of when we expect to be able to ship to
you. (This applies only to customers who enter their
email address in the box provided on the secure checkout
form.) |
| Can
I shop for myself and for a gift in one transaction? |
|
| Our
Shopping Cart does not allow for multiple shipping
addresses. This is for your protection. You may specify
a different shipping address on the secure checkout
form but different orders must be placed separately.
|
| Are
shipping options available? |
|
Your
Order will be shipped UPS Ground or US Mail if it
is being shipped inside the Continental United States.
We also offer Next Day Service, Second Day Service,
and Three Day Service. (Subject to our guidelines,
see Shipping Information
page for details) Express shipping may be selected
at Checkout. |
| How
can I estimate the arrival date? |
|
We
ship most items within 24-48 hours of receiving the
order. Most orders are received by the customer within
3 to 8 business days of placing the order. (Excluding
express shipping orders, see Shipping
Information page for details) If you need
your order on or by a specific date we recommend that
you use one of our express shipping services. |
| How
are delivery charges calculated? |
|
| To
see how much an item's delivery charges will be Click
on the "Shipping Cost" link located underneath "Calculate
your shipping cost". A new window will open. Next
select the state or province the product will be shipped
to. Then click "Calculate" and the shipping costs
for the product will be displayed. |
| Can
orders be shipped outside the US? |
|
| Currently
we ship only to the Continental United States, APO,
& Canada. |
| What
do I do if my shipment arrives crushed or damaged? |
|
| If
your package arrives damaged, please notify the delivery
person immediately. If the delivery person has left
please call us as soon as possible. Earthway Outlet
must be notified of any shortage or damaged merchandise
within 10 days. |
| What
do I do if I did not receive my entire order? |
|
| First,
compare your packing slip to the merchandise you received.
If some item(s) are missing and you didn't receive
a second box, check your email. You should have received
an email notification from us that one or more of
your items are out of stock along with an estimate
of when we expect to be able to ship to you. (This
applies only to customers who enter their email address
in the box provided on the secure checkout form.)
If you find this doesn't apply to your order then
call or email us. We'll be glad to work with you to
correct the problem. |
| What
is your return policy? |
|
If
you are not satisfied with any Earthway Outlet product
you may return it within 30 days for replacement or
refund. For full details see our Return Policy page. |
| How
do I return an item? |
|
| Request
an RMA number by calling us at 1-800-251-8824. All
merchandise returned to us for any reason MUST
have an RMA number. Returns without an RMA number
are subject to a 20% restocking fee. All merchandise
(unless damaged in shipping) must be returned to us
in new re-sellable condition with the original box,
all factory or product manuals and factory packaging
materials. Failure to include these materials may
result in our not accepting your return. |
| Will
you sell or rent my email address information to other
companies? |
|
| Any
Personally Identifiable Information we collect is
used only for the express purpose of providing the
requested information, products, or services. We do
not sell, trade, or rent to others the Personally
Identifiable Information we collect online. Your information
stops with us period. |
| Is
the credit card information I submit secure? |
|
| At
Earthway Outlet on-line security is of the highest
importance. To make sure all our customer's transactions
are protected, we use Secure Socket Layer (SSL) an
industry standard to encrypt all information provided
to us by the customer. This insures that only we can
see the information and no one else.
|
| What
is your privacy policy? |
|
Earthway
Outlet has created a privacy statement in order to
demonstrate our firm commitment to our customer's
privacy. To view our policy in detail see our Privacy Statement page. |
If we've not been able to answer your question
e-mail us. |
Phone 1-800-251-8824 Toll Free
1-276-728-5885 (Fax)
Our Mailing Address:
Earthway Outlet
1035 Sylvatus Highway
Hillsville, Va. 24343 |